Privacy policy
Vora Label takes your privacy seriously. This policy explains what personal data we collect when you visit our website or place an order, why we collect it and what rights you have. We process your data in line with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
Who is responsible for your data
Vora Label
[[FILL IN: address]]
Company registration number: [[FILL IN]]
Email: [[FILL IN]]
What we collect
- Order data: your name, email address, billing and delivery address, phone number and the contents of your order. We need these to fulfil your order.
- Payment data: your payment is handled by our payment provider. We only receive confirmation that the payment succeeded — your card or bank details never reach us.
- Device and browsing data: your IP address, browser type and the pages you view, collected through cookies.
- Communications: the messages you send us and, if you've signed up, your newsletter subscription.
Why we use it
- To process, ship and invoice your order — lawful basis: performance of a contract.
- To answer your questions and handle complaints — lawful basis: performance of a contract and legitimate interest.
- To improve our website and prevent fraud — lawful basis: legitimate interest.
- To send you newsletters — lawful basis: your consent. You can unsubscribe with one click in any email.
- To meet our legal obligations, such as tax record-keeping.
Who we share it with
We never sell your data. We share it only with the parties needed to fulfil your order: our e-commerce platform Shopify, our payment provider, the carrier delivering your parcel and our email software. We have data processing agreements in place with all of them. Some of these providers may process data outside the EEA, in which case appropriate safeguards such as Standard Contractual Clauses apply.
Cookies
Our website uses functional cookies needed to run the shop and your basket, and analytics and marketing cookies that we only set with your consent. You can change your choice at any time through the cookie settings at the bottom of the site.
How long we keep it
We keep order and invoice records for six years because tax law requires it. Your account and newsletter subscription are kept until you cancel them. Everything else is kept no longer than necessary.
Your rights
You have the right to access your data, to have it corrected or erased, to object to processing, to data portability and to withdraw consent. Send your request to [[FILL IN: email address]] — we respond within 30 days. If you're unhappy with how we handle your data, you can lodge a complaint with the Data Protection Commission (dataprotection.ie).
Security
Our site runs entirely over an encrypted SSL connection, and access to your data is limited to the people who need it to help you.
Last updated: [[FILL IN: date]]